For business, it’s the silent killer. When a customer is put on hold the clock starts ticking. Will they be left hanging? Or will there be a warm, professional voice piquing their interest with a new product or service, managing their expectations or entertaining them while they wait? On average, callers who hear information and music stay on hold 3 minutes longer than callers who hear only silence. Hey, you’ve worked hard to create your client base. Let us help you keep them, with professionally voiced and produced on-hold messaging.
The origin of the phrase 'to put someone on hold' was Alexander Graham Bell handing over his telephone instrument to his partner Mr. Watson and saying, "here, hold this".