Voice over Internet Protocol (VoIP) is an innovative technology that allows businesses to make phone calls over the internet. VoIP works by transfiguring analog audio signals into compressed digital signals that are able to convert and transmit like regular telephone signals. In essence, VoIP allows you to make calls from your computer or mobile device, offering many benefits and services that far exceed a traditional telephone system. Switching to VoIP technology makes sense for your business communications.
Here are 4 advantages of using VoIP technology:
With your VoIP phone system, you will be able to integrate features including email, online faxing, caller ID, unlimited long distance calls and remote conferencing all over the internet via multiple devices. As your business grows, VoIP service providers can add multiple lines to your location and even extend it to multiple locations. VoIP technology provides one easy-to-manage communications network instead of dealing with a different system for your voice, data and video communications.
Service providers also offer wireless VoIP technology which allows you to make low-cost phone calls from any location that has Wi-Fi including the airport, cafes and hotels. It also allows the user to access their cell phone, land line and voice messages via email. This is an effective and affordable option for business travellers.
Your VoIP phone system can integrate services like auto attendant recordings that allow your customers to easily find the information or person they’re calling for, recorded voice mail messages, interactive voice response (IVR) systems and on-hold messaging. These features will represent your business in a more effective and professional manner and can be easily maintained and updated through simple software. They allow you to share your brand and messaging with virtually every caller and show that you are committed to providing a high-quality customer experience.
You don’t have to be a tech-whiz to figure out your VoIP phone system. Outdated phone systems come with multiple cable lines and other hardware, where the infrastructure of a VoIP system consists of software that is easier to add onto, alter and maintain. It’s likely that your staff have a keen understanding of web and mobile technology and VoIP integrates seamlessly into the technologies they are already using. Even your staff who are less tech-savvy will be able to easily learn this new system.
Since VoIP transmits communications via the internet, you can bypass the phone company and its charges. It offers a more cost-effective solution for connecting remote users and multiple business locations both locally and globally. VoIP only uses a single network to transfer voice and data communications, resulting in cheaper long distance rates. You’ll see a reduction in your monthly bill, especially compared to your old traditional phone system, allowing you to allocate those funds to more productive aspects of your business.
On Air offers services that can enhance your VoIP phone system including professional greetings, auto attendant recordings, recorded voice mail messages, interactive voice response (IVR) systems and on-hold messaging. These professionally produced voice prompts will give your customers a warm, helpful and professional welcome when they call. Make sure your company’s first impression is a good one.
When left in silence on hold, about 60% of callers will hang up.