How to Create a Customer-Focused CultureBuilding relationships with your customers and providing the best customer care possible [...]
"On Air was wonderful in assisting the creation of our voice prompts. They caught our various script errors and inconsistencies and suggested thoughtful alternatives. Their voice talent was very cooperative and quickly delivered exactly what we wanted. I can definitely recommend working with On Air as they made our process quick and simple
- Ahmed Muneer, Project Lead, Bio Basic Inc.
"On Air once again delivered in a short time-frame and also ensured that all recordings are of immaculate quality. Many thanks and appreciation to them for their effort! I am very happy with the outcome – nice to work with On Air!"
- Roline Malan, Learning & Development Advisor, MNP, Calgary, AB
"Producing my audiobook with On Air Audio Studios was a superb experience from start to finish! From sourcing and auditioning voice talent to delivery of the completed audio files, Bruce was on top of every part of the process with clear communication, on-time deliverables, and an attention to detail that far exceeded my expectations. Even though I was just one of many clients, Bruce made me feel as though my project was his top priority at all times. If you’re looking for professionalism, quality, and top-notch service, On Air Audio Studios should be your first (and only) choice."
- Diane Henders, Author of the NEVER SAY SPY series,
"This message is AMAZING! Exactly what we were looking for and we couldn’t be more impressed. Thank you very much!
- Serene Omar, Marketing Director, Modern Beauty Supplies
"These sound great. Thanks for the excellent service. We'll be using you again in the near future. Many thanks."
- Kim, President, StoreSmart
"Awesome job, your team are rock stars. Music and voices work well together, has nice flow/transition. Thank you for your service, Dave. "
- Dave Williams, Owner, National Transmission, Calgary
"The voice prompts and hold recordings we received from On Air have been well received by our customers and staff. On Air's voice talent has proven to be a great fit with our brand, and they made the recording process as smooth as possible."
- Adam Rawlings, Proposal Writer/Marketing Support, G4S Canada, Toronto, ON
"I was unhappy with our service provider for the on hold music – which is listened to by citizens calling 311, Access Calgary, or any other City service or facility. I reached out to a counterpart at WestJet and he referred me to On Air. I must say that the customer service I received from the onset at On Air was night and day from what I had previously been accustomed to. They are extremely responsive, and very customer focused. I even had a late request for some holiday music and I had a new playlist in my hands in less than 24 hours. Fantastic! And most of all, Thank you!"
- Kelly Brown, Telecom Engineer, Voice and Video Solutions, The City of Calgary, Calgary, AB
"We are very happy with the quality of the translations and voice prompts On Air offers. On Air has a great selection of voice talents in all languages and customer service has been excellent which is why we have been using their services for the last 10 years."
- Fylakti Baris, Operations, T3 Telecom Software, South Orange, NJ
"Thank you so much for all of your help with our On Air equipment. We really appreciate you going above and beyond to make sure we had all we needed!"
- Dr. Wells, Dr. Weese & Team, Nashville Center For Aesthetic Dentistry, Brentwood, TN